Inside Sales Associate

Major Roles and Responsibilities

• Respond to inbound inquiries generated by website content and marketing campaigns
• Process incoming orders and quotation requests for new and established customers including coordination with both Production and Shipping teams to ensure order fulfillment
• Initiate and track customer complaint logs and bring together necessary Subject Matter Experts to resolve issues while maintaining customer relationships
• Serve as point of contact with distributors
• Bridging the customers and production team to provide customers with technical information and/or tools; work on customers’ troubleshooting and/or complaints with a technical issue
• Meet with prospects and customers at networking events, conferences, and site meetings
• Assist sales & marketing in gathering intelligence on accounts, prospective buyers using online research tools
• Work together with the Business Development team to ensure all possible actions are done in order to secure business in competitive situations
• Participate in regular Sales meetings
• Assist with promotion and execution of company events

Qualifications

• BS or MS in life science, with preferred experience in primary cells/stem cell research, especially in a drug discovery setting
• 1-2 years of experience in a life science laboratory. Previous Sales experience or any customer-facing experience is preferred but not required
• Experience with strategic sales skills with proven ability to develop and grow key accounts is preferred
• Excellent interpersonal and persuasive communications abilities in both sales and scientific settings
• Strong organizing skills and ability of tracking multiple projects